Privacy Policy

1. Information We Collect

Personal Information

When you book a ride with us, we collect:

• Full name
• Phone number
• Email address (optional)
• Pickup and drop-off locations
• Travel date and time

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referral source

2. How We Use Your Information

We use the information we collect to:

• Process and confirm your booking
• Assign a driver and vehicle for your trip
• Contact you regarding your booking (confirmations, updates, driver details)
• Provide customer support
• Send booking receipts and invoices
• Improve our services and website
• Respond to your inquiries and requests
• Comply with legal obligations

3. Information Sharing

We may share your information with:

• Drivers: Your name, phone number, and pickup/drop locations are shared with the assigned driver to complete your trip.
• Service Providers: Third-party services that help us operate (payment processors, SMS gateways, email services).
• Legal Requirements: When required by law, court order, or government request.
• Business Transfers: In case of merger, acquisition, or sale of assets.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

• We implement appropriate technical and organizational security measures to protect your data.
• Our website uses SSL encryption to secure data transmission.
• Access to personal information is restricted to authorized personnel only.
• However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

• We retain your personal information for as long as necessary to provide our services and comply with legal obligations.
• Booking records are retained for a period of 7 years for accounting and legal purposes.
• You may request deletion of your data, subject to our legal obligations.

6. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information (subject to legal requirements).
• Opt-out: Unsubscribe from promotional communications at any time.

To exercise these rights, contact us at idroptaxi.in@gmail.com.

7. Cookies & Tracking

• Our website may use cookies and similar tracking technologies to enhance your browsing experience.
• Cookies help us remember your preferences and understand how you use our website.
• You can control cookies through your browser settings.
• Disabling cookies may affect certain website functionality.

8. Third-Party Services

• Our website may contain links to third-party websites.
• We are not responsible for the privacy practices of external websites.
• We recommend reviewing the privacy policies of any third-party sites you visit.
• We use third-party services like Google Maps for location services.

9. Children's Privacy

• Our services are not directed to individuals under 18 years of age.
• We do not knowingly collect personal information from children.
• If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

• We may update this Privacy Policy from time to time.
• Changes will be posted on this page with an updated "Last updated" date.
• Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us