Terms & Conditions

1. Definitions

• "Company," "We," "Us," "Our" refers to iDroptaxi.
• "Customer," "You," "Your" refers to the person booking the taxi service.
• "Driver" refers to the taxi driver assigned for your trip.
• "Service" refers to the taxi booking and transportation services provided.
• "Vehicle" refers to the taxi assigned for your trip.

2. Booking & Reservation

• Bookings can be made through our website, phone, or WhatsApp.
• All bookings are subject to vehicle availability.
• Confirmation of booking constitutes acceptance of these terms.
• Accurate pickup location, contact details, and travel information must be provided.
• We reserve the right to refuse service at our discretion.

3. Pricing & Payment

• Fares are calculated based on distance traveled and vehicle type selected.
• Minimum distance charges apply: 130 km for one-way trips, 250 km per day for round trips.
• Driver allowance (bata) of ₹400 per day is applicable.
• Toll fees, parking charges, and inter-state permits are extra and payable directly by the customer.
• Payment is due at the completion of the trip unless otherwise agreed.
• We accept Cash, UPI, and bank transfers.
• Prices are subject to change without prior notice for future bookings.

4. Customer Responsibilities

• Be present at the pickup location at the scheduled time.
• Carry valid identification documents as required by law.
• Treat the driver and vehicle with respect.
• Do not smoke, consume alcohol, or carry illegal substances in the vehicle.
• Do not carry hazardous, flammable, or illegal materials.
• Ensure all passengers wear seatbelts during the journey.
• Any damage caused to the vehicle by the customer will be charged accordingly.
• Inform us of any delays or changes to your travel plans as soon as possible.

5. Driver & Vehicle

• We assign professionally trained, verified drivers for all trips.
• All vehicles are regularly maintained and insured.
• The driver has the right to refuse service if the customer is abusive, intoxicated, or violates these terms.
• The driver may refuse to take routes that are unsafe or illegal.
• Route selection is at the driver's discretion based on traffic and road conditions.
• Specific driver or vehicle requests are subject to availability.

6. Waiting Charges

• 30 minutes of free waiting time is provided for airport pickups.
• 15 minutes of free waiting time for other pickups.
• Additional waiting time is charged at ₹100 per hour.
• Extended waiting during the trip (shopping, sightseeing) will be charged accordingly.

7. Limitation of Liability

• We are not liable for delays caused by traffic, weather, road conditions, or other unforeseen circumstances.
• We are not responsible for loss or damage to personal belongings left in the vehicle.
• Our liability is limited to the fare paid for the trip.
• We are not liable for any indirect, incidental, or consequential damages.
• Force majeure events (natural disasters, strikes, government actions) release us from liability.
• The driver and company are not responsible for missed flights, appointments, or events due to delays beyond our control.

8. Luggage & Belongings

• Standard luggage allowance varies by vehicle type.
• Excess luggage may require a larger vehicle at additional cost.
• We are not responsible for items left behind in the vehicle.
• Please check the vehicle before exiting to ensure you have all your belongings.

9. Modifications to Service

• We reserve the right to modify, suspend, or discontinue any part of our service.
• We may substitute a similar or higher category vehicle if the booked vehicle is unavailable.
• In case of vehicle breakdown, we will arrange an alternate vehicle as soon as possible.

10. Disputes & Complaints

• Any complaints must be reported within 24 hours of trip completion.
• Contact us at +91-63833 26631 or idroptaxi.in@gmail.com for disputes.
• We will investigate and respond within 7 working days.
• Disputes shall be governed by the laws of India and subject to jurisdiction of courts in Tamil Nadu.

11. Intellectual Property

• All content on our website, including logos, text, and images, is our intellectual property.
• Unauthorized use, reproduction, or distribution is prohibited.

12. Changes to Terms

• We reserve the right to update these terms at any time.
• Continued use of our service after changes constitutes acceptance of the new terms.
• The latest version will always be available on our website.

13. Contact Information